If your cable company representative responds with "Your modem router is not supported" – Ask to speak with a Supervisor. When asked, provide the cable modem's serial number and MAC address listed on the front page of your installation guide and on the bottom of the cable modem router.Provide your cable ISP with the modem router’s model number.If self-activation fails or your cable internet service provider (ISP) does not support self-activation, call your cable operator and tell customer service that you are installing a new cable modem bought from a retail store.Attempt to self-activate your cable modem at the following websites:. ![]() Install Your Cable Modem Router – Follow the instructions in your install guide: Cable Internet Providers like Cablevision, Charter, Comcast, Cox, Time Warner and more. cable modem routers have received additional testing and certification by leading cable service providers including Comcast®, and Time Warner Cable®. ![]() NETGEAR cable modem routers have been thoroughly tested to work with all US Cable Operator Internet Services by CableLabs®, the industry's test laboratory – NETGEAR, Inc.
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